At Dakkaken.com, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely satisfied, please review our Refund and Returns Policy below.

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1. Returns Eligibility

We accept returns under the following conditions:

1. Time Frame:
   • Regular Period: Items must be returned within 30 days from the date of purchase.
   • Sale Period: During promotional or sale periods, items must be returned within 14 days from the date of purchase.
2. Condition of Items:
   • Items must be unworn, unused, and unwashed.
   • The item must be in its original packaging with all tags and labels intact.
   • Items that are damaged, soiled, or altered may not be accepted.
3. Non-Returnable Items:
   • Certain products cannot be returned, including:
     • Perfumes and personal care items
     • Customized or personalized products
     • Gift cards and vouchers
     • Clearance or final sale items

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2. How to Initiate a Return

To return an item, follow these steps:

1. Contact Us:
   • Email us at [email protected] or call us at +974 6625 9778.
   • Provide your order number, details of the item(s), and the reason for the return.
2. Prepare Your Return:
   • Securely package the item(s) in the original packaging.
   • Include the original receipt or proof of purchase.
3. Send the Item:
   • Return the package to:
     Dakkaken Group
     Al-Dafna 63 – Street 920
     Building No. 35 (Qatar Tower)
     Floor No. 12, P.O. Box: 200889
     Doha – Qatar

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3. Refund Process

1. Processing Time:
   • Once we receive and inspect your returned item(s), we will notify you of the status.
   • Refunds are typically processed within 1-3 business days after approval.
2. Refund Method:
   • Refunds will be issued to the original payment method used during the purchase.
   • Depending on your bank or payment provider, it may take up to 5-7 business days for the refund to reflect in your account.
3. Shipping Costs:
   • Original shipping fees are non-refundable.
   • If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.

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4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] or call +974 6625 9778.

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5. Cancellations

1. Order Cancellation:
   • Orders can be canceled within 24 hours of placement, provided they have not yet been shipped.
   • To cancel an order, please contact our Customer Care team immediately.
2. Refund for Canceled Orders:
   • Canceled orders will be refunded to the original payment method within 3-5 business days.

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6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of receiving the product. We will arrange for a replacement or refund as soon as possible.

Steps to Report a Defect:

• Contact us via email at [email protected].
• Provide a clear photo of the damaged item and a brief description of the issue.

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7. Contact Us

For any questions or assistance regarding returns and refunds, please contact:

• Email: [email protected]
• Phone: +974 6625 9778 / +974 3399 6693
• Address:
  Dakkaken Group
  Al-Dafna 63 – Street 920
  Building No. 35 (Qatar Tower)
  Floor No. 12, P.O. Box: 200889
  Doha – Qatar

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Thank you for shopping with Dakkaken.com! We value your satisfaction and are here to help ensure a smooth shopping experience.