Introduction

This Privacy Policy describes how Dakkaken Group (“we,” “our,” or “us”) handles your personal information. References to “you” refer to users of our website, whether individuals or legal entities. By using our website, you agree to the terms of this Privacy Policy.

Information Security

We are committed to protecting your personal information. All personal data, including online credit card transactions, is transmitted via a secure server using SSL encryption (Secure Sockets Layer). We implement physical, electronic, and administrative safeguards to prevent unauthorized access and ensure the accuracy of your data.

Our measures include:

• Limiting physical access to database servers.
• Using electronic security systems and password protections.
• Ensuring our Customer Care Center and stores operate over a private, secure network.

Note: Email communications are not encrypted and should not be used for transmitting sensitive information like credit card details.

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Information We Collect

You can browse Dakkaken.com without providing personal information. However, we may collect data when you:

• Register an account.
• Place an order.
• Participate in promotions or surveys.

Types of Data Collected:

1. Personal Information:
   • Name
   • Contact details (email, phone number)
   • Address
2. Demographic Information:
   • Postcode, preferences, and interests
3. Transactional Data:
   • Products or services purchased
4. Technical Data:
   • IP address, log data, and location

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How We Use Your Information

We use your information to:

1. Provide Services:
   • Fulfill your orders and requests.
   • Offer location-based services and personalized content.
2. Enhance User Experience:
   • Improve our website, product selection, and customer service.
3. Communicate with You:
   • Notify you about updates or changes.
   • Conduct market research (via email, phone, or mail).
4. Marketing and Promotions:
   • Provide information about products or services that may interest you.

We may also use your information to customize the website based on your preferences.

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Data Storage and Retention

We store collected data securely in our system until Dakkaken ceases operations or the data is no longer necessary for our services.

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Disclosure of Your Information

We share your information only with:

1. Service Providers:

   • Companies assisting with database management, marketing, fraud prevention, and storage services.
   • These partners must agree to confidentiality terms and use the information only to fulfill their obligations.

2. Business Transitions:

   • In case of mergers, acquisitions, or asset sales, your data may be transferred to the new entity.
   • You will be notified via email or a website notice if your information will be used differently.

3. Legal Compliance:

   • To comply with legal obligations, cooperate with investigations, or protect the rights and safety of others.

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Security Measures

We ensure your information is protected through:

• Encryption Technology: Using SSL to secure data transmission.
• Access Control: Limiting who can access your data.
• Administrative Safeguards: Internal policies to protect your information.

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Your Choices

1. Marketing Preferences:

   • To opt-out of direct mail or phone marketing, contact:
     • Address: Al-Dafna 63 – Street 920, Building 35 (Qatar Tower), Floor 12, P.O. Box 200889, Doha – Qatar
     • Phone: +974 6625 9778 / +974 3399 6693

   Include your name, address, and account number (if applicable), and specify:

   • “NO MAIL OFFERS”
   • “NO PHONE OFFERS”
   • “NO PHONE OR MAIL OFFERS”

2. Email Preferences:

   • To unsubscribe from promotional emails, click the “Unsubscribe” link in any email.
   • Allow 3 business days for processing.

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Online Account Registration

Registering an account on Dakkaken.com allows for faster and easier shopping. Your information (e.g., shipping and billing addresses) is securely stored. You can:

• Update or delete information anytime.
• Sign Out when using public computers to protect your data.

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Cookies and Online Marketing

We use cookies to:

• Enhance your experience.
• Deliver personalized marketing.

You can opt-out of targeted advertising by adjusting your browser settings or using third-party opt-out tools.

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Contact Us

For any questions regarding this Privacy Policy, please contact:

• Email: [email protected]
• Phone: +974 6625 9778 / +974 3399 6693
• Address: Al-Dafna 63 – Street 920, Building 35 (Qatar Tower), Floor 12, P.O. Box 200889, Doha – Qatar

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Agreement

By using Dakkaken.com, you agree to the terms outlined in this Privacy Policy.

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